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Frequently Asked Questions
No contracts. Services are provided on a month-to-month basis.<\/p><\/div>\n\t\t\t<\/div>
Call, use an online form or contact us through Facebook and only of our friendly sales team will be happy to help.<\/span><\/p><\/div>\n\t\t\t<\/div> WCCT wireless service, phone and tv can be installed in about 7 days.\u00a0 WCCT and Cogeco fiber internet take about 14 days.<\/p><\/div>\n\t\t\t<\/div> One of our qualified technicians will attend your address, install all service and confirm operation before leaving,<\/p>\n For DSL, the equipment will be mailed with set up instructions.<\/p><\/div>\n\t\t\t<\/div> Pay reaminder on service billijng period, and book an equipment recovery. Allequipment must be returned to avoid cancellation fees.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\r\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div> Basic Usage (1\u20132 Devices)<\/strong>: Web browsing, email, social media, and streaming low-quality video. Recommended Bandwidth: 5\u201325 Mbps<\/p>\n Moderate Usage (3\u20135 Devices)<\/strong>: Online multiplayer gaming, HD streaming, video conferencing, and downloadingfiles. Recommended Bandwidth: 50\u2013100 Mbps<\/p>\n Heavy Usage (More than 5 Devices)<\/strong>: 4K streaming, large file transfers, live streaming, and simultaneous high-bandwidth activities across multiple devices. Recommended Bandwidth: 150\u2013500 Mbps<\/p>\n Multi-Person Households with Smart Devices<\/strong>: If your household includes multiple people working from home or using smart devices like TVs, cameras, and assistants: Recommended Bandwidth: 100\u2013500 Mbps Gigabit Plans<\/strong> The 1080p HD streaming on YouTube or NETLIFX requires 5.0 Mbps (Megabits per second) stable connection while the 4K UHD streaming needs AT LEAST minimum a 25.0 Mbps (Megabits per second) stable connection. If you have a 25M internet plan with us, you may not be able to watch 4K UHD video smoothly because any fluctuation of your downloading speed will cause buffering for 4K video streaming. We recommend to have at least 50 Mbps downloading speed to watch the 4K video.<\/span><\/p><\/div>\n\t\t\t<\/div> Please speak with one of our friendly team to discuss this option and make arrangements.\u00a0<\/span><\/p><\/div>\n\t\t\t<\/div> One useful tool is the Canadian Internet Registration Authority (CIRA) Canadian Shield.<\/span><\/p>\n CIRA Canadian Shield is a free, public DNS resolver that helps you connect to websites you're trying to visit while simultaneously checking if the websites are safe. If a site is known to be malicious, it will prevent you from accessing it to keep you protected.<\/p>\n For more information visit - https:\/\/www.cira.ca\/en\/canadian-shield\/<\/a><\/span><\/p><\/div>\n\t\t\t<\/div>How long does it take to activate services?<\/h5>\n\t\t\t\t
How do I get setup?<\/h5>\n\t\t\t\t
Cancellation policy<\/h5>\n\t\t\t\t
How much bandwidth do I need?<\/h5>\n\t\t\t\t
depending on the number of devices and simultaneous activities<\/p>\n
Speeds 1+ Gbps are generally unnecessary for residential users unless there are numerous connected devices or intensive activities like professional video editing or hostingservers. Most households in the WCCT service area can comfortably operate with speeds under 100 Mbps.<\/p><\/div>\n\t\t\t<\/div>How much downloading speed do I need to watch the 4K UHD video?<\/h5>\n\t\t\t\t
Suspension - Seasonal Only<\/h5>\n\t\t\t\t
How do I protect my home network and personal devices from cyber attacks?<\/h5>\n\t\t\t\t
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